Refund policy

30-Day Happiness Guarantee

If your keepsake arrives damaged, or you're not fully happy within 30 days of delivery, contact us and we'll make it right - a free replacement or a full refund. You do not need to return the item.

Each frame ships directly from our fulfillment partner, so we don't accept physical returns, but your satisfaction is guaranteed. Reach out through the contact form on our site with your order number and a photo, and we'll reply within 1 business day.